• Address:

    No. 1403-04, Grosvenor Business Tower, Dubai-UAE

  • Contact Us:

    info@elitser-me.com | +971 4 4542741

ElitCare Support Services

ElitCare Support Services

Companies are under constant pressure to keep systems up and cost down as well as maximize the RoI from the tools invested to manage the IT. Hiring dedicated resources to manage tools does not allow clients to reduce cost and increase the RoI.

Elitser’s unique offering Elitcare aims to handle above mentioned challenges and reduces complexity of your services and support. By leveraging Elitcare experts, proven methodologies and best-in-class service delivery, we proactively help you manage your ManageEngine solution to accelerate value and maximize success.

Elitcare Support Services is designed for faster response time, regular preventive support, consultation on tool functionalities, customized training or expert assistance to keep your configurations tuned & up-to-date.

The team delivers a truly personalized and expert support experience that helps you tuned with the business goal.

Our Offering

Account On-boarding:

Elitcare customers will be walked through a knowledge capture and onboarding process that documents the current environments (OS, DB etc.), versions & build, and past issues in our online systems. The team maintains a centralized customer environment information to build account knowledge and save time during follow-on support requests.

Health Checks:

Regular Health Checks will be done by Elitser Technologies Engineers on installed products to help prevent outages and ensure best practices are followed. During a health check our team will look for known issues with configurations, compatibility and performance. Health Checks can be very helpful as a preventive tool for production outages and slowdowns.

Training:

Get the most from your investment in ManageEngine solutions. Whether a new user looking to get the grip with ManageEngine software or an existing user wanting to improve your use of the ManageEngine suite of solutions or the team wants to get trained on the new set features Elitser Training will provide the range of training that suits your needs.

Upgrade:

ManageEngine releases upgrade in the form of service pack, hotfix at regular intervals. Our Engineer’s will be available to assist you with upgrade of ManageEngine product to latest build apart from explaining the benefits of the releases. The Elitcare team will help prepare the Change Document that needs to be submitted to stakeholders wherever approval is required.

Assistance:

You might want to make changes to an existing configuration, or try to implement new settings into the product but hesitant to move forward? Book an appointment with our engineers to help you walk through the changes to implement and roll-them out successfully.

Support:

As ManageEngine partners, Elitser Technologies will be available to offer technical guidance to troubleshoot issue and share resolution details for known problem. If issues require development assistance from ManageEngine or beyond the technical capability of our team, Elitcare team will perform a warm hand-off to the ManageEngine team. This process will ensure that ManageEngine team taking over the issue has time to review past findings so that solutions can be expedited. Until the issue is taken to closure, Elitcare will offer all assistance that falls within scope.

Key Benefits:

  •        Align with your Business needs
  •       Improve Performance & Increase Availability
  •        Improve Business Performance
  •        Periodic Preventive Maintenance Health Checks
  •        Dedicated Troubleshooting 24 * 7 helpdesk
  •        Onsite Support
  •        Expert Guidance
  •        Decrease overall cost of Operations