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Identity Password Management & IT Self-Service

Identity Password Management

ManageEngine ADSelfService Plus is an integrated self-service password management and single sign on solution. This solution helps domain users perform self-service password reset, self-service account unlock, employee self-update of personal details (e.g., mobile numbers and photos) in Microsoft Windows Active Directory. ADSelfService Plus also provides users with secure, one-click access to all SAML-supported enterprise applications, including Office 365, Salesforce, and G Suite, through Active Directory-based single sign-on (SSO). For improved security, ADSelfService Plus offers Windows two-factor authentication for all remote and local logins. Administrators find it easy to automate password resets, account unlocks while optimizing IT expenses associated with help desk calls.

What problems does it solve?

Analysts state that 30% of help desk queries are related to password reset management and account lockout. ADSelfService Plus reduces the most critical password tickets that consume a substantial amount of help desk time by rendering a secure, reliable and robust web based self-service solution. End users can manage their passwords and update their personal details in Active Directory with ease. The solution secures remote and local logins to Windows with two-factor authentication.


Password Management
Self-service password reset

Allow users to self-reset their domain password in Windows Active Directory on their own.

Self-service account unlock

Let domain users self-unlock their Windows Active Directory account without IT assistance.

Active Directory Change password

Offer an easy-to-use web interface for changing Windows Active Directory password.

Password/account expiration notification

Remind users of their upcoming Active Directory password expiration date via email, SMS, and push notifications.

Password policy enforcer

Enforce fine-grained password policies for Active Directory that includes a password dictionary filter, a pattern checker, and more.

Password self-service login agents

Provide users access to password self-service from the login prompts of Windows, macOS, Linux, Outlook Web Access, Citrix Web Interface, and SharePoint.

Multi-factor authentication

Authenticate Active Directory users with secure identity verification methods such as Google Authenticator and biometrics.

Windows logon two-factor authentication

Enforce two-factor authentication for every Windows logon, including both remote and local logons, for improved security.

Cached credential update via VPN

Allow users to force update their forgotten Active Directory cached credentials with self-service password reset.

Automatic password resets and account unlocks

Scouts for forgotten or expired passwords and locked out accounts, and schedules automated password resets and account unlocks.

Mobile password management

ADSelfService Plus' mobile apps for Android and iOS devices help users perform password self-service actions from anywhere, anytime.

Password status reports, email notifications, and security

Ensure IT security by helping admins generate, schedule, and export audit reports as well as reports on password status.

Active Directory password recovery

While it’s impossible to recover forgotten or expired passwords in Windows Active Directory, you can empower users with self-service password reset capability.

Active Directory Group Policy Management

Manage multiple GPOs in your AD by enabling/disabling, enforcing/unenforcing, managing GPO inheritance and linkages.

Password management benefits

Implemeting ADSelfService Plus in your IT environment reduces IT expenses, improves security and the end-user experience, and creates a happy IT workforce!

Reduce help desk tickets

Securely eliminate help desk tickets by combining self-service password management with multi-factor authentication, and ease the burden on your IT help desk.

Active Directory Self-Service
Self-service directory update

Offer a secure portal through which end users can self-update their Active Directory profile information.

Employee directory search

Provide a self-service employee search tool that helps end users find their colleagues’ Active Directory profile information.

Organization chart

Display a detailed organization chart that helps end users find coworkers’ reporting staff and direct reports.

Email group subscription

Help users take control of their mailbox with a self-service Active Directory groups subscription system that allows them to opt-in or opt-out of distribution groups.

Help desk monitored self-service actions

Make sure every self-service action is monitored by routing users' requests to the help desk team for approval.

User profile management

Manage Active Directory user profiles by forcing users to update their information when they log in to the user portal.

One Identity
Enterprise single sign-on

Allow users to access multiple enterprise applications with one identity using single sign-on.

Real-time password synchronizer

Synchronize Active Directory password resets and changes with connected enterprise applications in real time.

Multi-platform granular password policy

Enforce granular password policies across Windows Active Directory and cloud applications such as Office 365 and G Suite.

Single sign-on for custom applications

Provide a secure single sign-on solution for all SAML-supported custom applications.

Two-factor authentication for improved cloud security

Provide secure access to cloud applications using two-factor authentication.

Password self-service for cloud apps

Allow users to reset the passwords of their accounts for enterprise cloud applications, including Office 365 and Salesforce, without IT assistance.

Active Directory authentication

Provide secure Active Directory authentication for SAML-enabled enterprise applications such as Office 365 and Salesforce.