Fundamentally changing the way IT issues are resolved in the enterprise

AutomationEdge IT Process Automation automates repetitive and routine IT tasks to reduce downtime and improve incident response and resolution. It offers advance capabilities like RPA, chatbot, machine learning and rapid API integrations.

How Automation in IT Works

AutomationEdge uses cutting-edge computing power and self-fulfillment to simplify IT issues at different levels. It helps in IT process orchestration, automation and resolution of service desk tickets.

Service Desk Automation

Service Desk automation will help you fulfil common service requests from business users like password reset, shared folder access, distribution list management, install software, O365 user creation, user creation in business applications, employee onboarding and offboarding etc automatically without involving IT.

  • Automate 10% – 40% of IT service requests and incidents
  • Self-service to facilitate business users with quick resolution
  • 500+ connectors and integrations with IT and Business applications
  • Ticket classification for email, IVR and chat-based tickets

Application, Cloud, Infrastructure & and Network Support Automation

IT and network operations center is the focal point for 24 x7 monitoring and management of business applications , databases, platforms, systems and networks. AutomationEdge helps in Automation of common NOC tasks and automated and semi-automated resolution of alerts, events and tickets.The automation can be triggered from service request console (one touch automation) or through event from monitoring tool or regular maintenance routines.Server Restart, Service Restart, Health Check of Systems and Applications, Resolve database, network, compliance performance issues.

Advantage with AutomationEdge:

AutomationEdge AI can help tech support team in resolving incidents and service requests faster. AutomationEdge has rich set of 450+ connector actions for monitoring tools, ITSM systems, collaboration tools, OS, cloud, patch management sysems, mainframe, MDM software, log analytics tools, applications. With in-built RPA and iPaaS technology, AutomationEdge can automate 99% of applications and systems in your infrastructure.

  • Rich library of connectors to IT systems and applications
  • Tech Assist to add human in loop for ticket resolution
  • IT alerting for ticket assignment, setting up meeting in case of p1 incident
  • SAP, Infor, Oracle EBS and ERP incident automation
  • Ability to automate 99% of applications and systems in your infrastructure

Automate Different Areas of IT

End user Support

Service Desk Tickets

Data Center

Security Operations

Scheduled Activities

Application Support

To know more about Automation IT

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