Why AutomationEdge AI ChatBot for IT
Chat Channel of Your Choice
AutomationEdge has wide range of chat channel options available according to your business needs such as Atomationedge, skypes, whatsapp, amazon alexa, Microsoft Teams, slack and etc.
Automate 99% of Business Applications
Digitization policy with the complaint and recorded date(OCR). Rules to extract data from the policy(RPA). Manage process exception(BPM). Improvement accuracy of time stamp and other data extracted from 72% to 99%. Automate 89% of the manual process for exctracting a date from a policy decision.
Challenges in Implementing Chatbot for IT
Struggle for Wider Employee Adoption
Coverage of substantial number of use cases
Maintaining Costly AI Skilled FTEs
Access to required data at a scale to train AI
Takes very long time even to make few use cases live
Difficulties in achieving end to end automation
How Does CogniBot Help?
Enterprise NLU and Conversational AI
CogniBot NLU understands the language of IT. It can effectively disambiguate confusing utterances while interacting with employees. AutomationEdge CogniBot model is designed and trained using data available from millions of IT tickets. Conversation dialogs are built automatically.
Enterprise Search
CogniBot is built with advanced enterprise search technology. It can get answers to employee queries based on knowledge articles, FAQ and other documents that exist within and outside the enterprise. CogniBot will be able to start answering queries from your employees immediately after uploading the document in CogniBot engine.
Automation
CogniBot is backed by robust AutomationEdge automation engine. It comes with hundreds of connectors and actions for different target systems and applications. We have ability to automate almost any application and enterprise system with our robust automation engine.
AI Talent
With the subscription of CogniBot, we are committed to make your AI journey successful. Our AI experts will be with you throughout the journey to keep increasing the success and coverage of use cases. You don’t have to hire and maintain expensive AI talent.
