Purpose-built AI, Chatbot and Automation for IT -
AI that understands the language of IT issues.

AutomationEdge AutomationEdge CogniBot for IT is AI in cloud which understands language of employee conversations with enterprise IT. Its strong AI capability helps you automate IT issues instantly. Our NLP uses combination of Machine learning, Deep learning, Knowledge graphs and other engines to effectively disambiguate the utterance. CogniBot can make sense out of interactions with employees and helps in automated fulfillment of IT requests, enquiries and issues.

CogniBot helps in freeing up bandwidth of IT support staff. It helps in deflecting tickets, reducing call volumes, and automating common requests. Cognibot delivers great service experiences to Employees. CogniBot learns and improves every day from each interactions with your employees.

Why AutomationEdge AI ChatBot for IT

Chat Channel of Your Choice

AutomationEdge has wide range of chat channel options available according to your business needs such as Atomationedge, skypes, whatsapp, amazon alexa, Microsoft Teams, slack and etc.

Automate 99% of Business Applications

Digitization policy with the complaint and recorded date(OCR). Rules to extract data from the policy(RPA). Manage process exception(BPM). Improvement accuracy of time stamp and other data extracted from 72% to 99%. Automate 89% of the manual process for exctracting a date from a policy decision.


Challenges in Implementing Chatbot for IT

Struggle for Wider Employee Adoption

Coverage of substantial number of use cases

Maintaining Costly AI Skilled FTEs

Access to required data at a scale to train AI

Takes very long time even to make few use cases live

Difficulties in achieving end to end automation

How Does CogniBot Help?

Enterprise NLU and Conversational AI

CogniBot NLU understands the language of IT. It can effectively disambiguate confusing utterances while interacting with employees. AutomationEdge CogniBot model is designed and trained using data available from millions of IT tickets. Conversation dialogs are built automatically.

Enterprise Search

CogniBot is built with advanced enterprise search technology. It can get answers to employee queries based on knowledge articles, FAQ and other documents that exist within and outside the enterprise. CogniBot will be able to start answering queries from your employees immediately after uploading the document in CogniBot engine.

Automation

CogniBot is backed by robust AutomationEdge automation engine. It comes with hundreds of connectors and actions for different target systems and applications. We have ability to automate almost any application and enterprise system with our robust automation engine.

AI Talent

With the subscription of CogniBot, we are committed to make your AI journey successful. Our AI experts will be with you throughout the journey to keep increasing the success and coverage of use cases. You don’t have to hire and maintain expensive AI talent.

To know more about cognibot AI Chatbot

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